Incident Management

Empower your business with our swift, secure incident management module

Efficient incident management is crucial for minimizing the time, intricacy, and expenses linked to incident resolution. Our dynamic case management enables direct engagement with all data and associated tasks connected to an incident, empowering analysts to react swiftly with increased adaptability.

Case Management

The incident management module’s case management feature is highly interactive and seamlessly integrated with workflows and playbooks, streamlining the entire incident response process. Through our SIEM solution case management, analysts can utilize a unified record view to dynamically analyze and engage with all data and crucial elements associated with an incident. Regardless of the record, analysts can promptly carry out a variety of correlated investigatory actions tailored to each specific case.

Technical Support Ticket Management

This functionality enables you to oversee identified security tickets, allocate them to a designated member of the investigation/resolution team, track the ticket’s progress until full resolution, and present various statistics to enhance anomaly response.

Visual Representation of Incident Details

This graphical representation enables the depiction of the incident’s structure, emphasizing the interdependencies among alarm components and other events that may indirectly lead to the occurrence. This approach facilitates the retrieval of comprehensive information regarding the association of specific issues with users, IP addresses, or hosts. By utilizing this perspective, users can seamlessly explore alarms linked to an incident, delving into the specifics of the events that triggered it.

Benefits of Incident Management

Effective Incident Detection and Response

Rapidly detects and correlates security incidents.
Enables swift response to contain and mitigate threats.​

Centralized Operations​

Provides a centralized view for holistic security understanding.​
Enhances decision-making and response to emerging threats.​

Automation and Collaboration

Automates tasks and orchestrates response workflows.​
Facilitates collaboration among teams for coordinated efforts.​

Documentation and Reporting​

Documents incident response processes for analysis.​
Generates comprehensive reports for compliance and auditing.​

Threat Intelligence Integration​

Integrates with threat intelligence for informed responses.​

Incident Boards​

Offers visual representation for real-time incident tracking.​
Prioritizes and allocates resources efficiently.​

Teams Collaboration

Promotes cross-functional collaboration and communication.​
Facilitates knowledge sharing for improved response effectiveness.​

Timeline Analysis​

Reconstructs incident timelines for historical context.​
Identifies root causes and provides forensic insights.​